Hi @sandeepklr90,   Welcome to the community   We are able to locate your account using your community details. Based on the latest log, your TPG NBN service is not yet installed and you have been in contact with our Provisioning Team and discussed the installation update.   Can you please clarify what do you mean by 'i have problem with my nbn, but now nbn is working, tpg modem is not working,'   We'd like to confirm if you have existing NBN service with a different provider.   Regards,   ... View more