thanks for the update info and explaining details.  Pity no actual user manual.  I did PM the firmware  It is "Firmware Version:2.0.0 0.9 v603c.0 Build 220517 Rel.49186n Hardware Version:VX220-G2v v2.0 00000000".   to you.    Really appreciate help.   I am sure voip team will get organised soon to enable the voip operation.    thanks from maxwell  ... View more

Likewise i am interested in any update to the firmware for this modem. (even though recently received and it should be the latest noone knows how long it has been on the shelf or TPG cupboard)    It is "Firmware Version:2.0.0 0.9 v603c.0 Build 220517 Rel.49186n Hardware Version:VX220-G2v v2.0 00000000".    I can only ask here these questions as there is no option to allow me to direct PM anyone at this point in the community.tpg.com.au.    This modem is lacking any ability to backup a configuration and reload a saved configuration.  Only system section appears to be a factory default rest option.     Also there is no Voip section in confguration even though the overview status shows a phone (this has no service number associated or shown) yet my account on TPG shows a phone service.  Phone originally had no dial tone, but now has a disconnected dial tone, still no voip service and no emails to indicate whats happening.  While the re-establishment of the NBN connection to this location was fairly quick and works well (on a borrowed modem for a while) having received the TPG supplied replacement  modem it seems to lack the VOIP service and has no ability to backup and restore. These things seem important to me.      Also some sort of manual would be great as the modem does appear to be a good product, just no information because it is a subset supplied to TPG by TPlink and they say any supplort is via TPG.   Hope some progress and info is possible.    thanks.   ... View more