Hi @Kmbennett21 , Welcome to the community!   We're sad to know that you're having issue with the service. We're able to locate an account using your community details. I assumed that this is the correct account and ran an initial test to the service. Test result shows a possible line fault causing the service not to work.   This has been raised to our Engineering Team for further handling and investigation. Assessment may take 24-48hrs and updates will be provided via SMS or Phone call when it becomes available. We apologise for any inconvenience.   Let us know should you require further assistance. ... View more