Hi, I have contacted the customer support several times to cancel the mobile plan that I opened for my family's short trip in Australia. They told me the plan would be cancelled and refunded within 3-4 working days, but it's been a week now and the plan is still active and the payment hasn't been refunded back to my credit card. I have been using TPG for years, but this one really annoys me and TPG is pushing me to other carriers if the problem cannot be resolved in an efficient way. ... View more

Hi,   I just went through the e-sim swap but I got an e-sim with a different number, so I wasn't sure whether that's my current e-sim, so I just deleted it. But my old SIM card has been invalidated because of this swap and I cannot use this number to get a new e-sim again. Please help, my phone service is stopped now. ... View more

Hi,   I submitted a request to top up my prepaid balance and the money has been taken from my bank account, but my prepaid balance still shows $0 and I cannot use the data. I have been waiting for 3 days? Why does it take so loooooong?     ... View more