I've already spoken to someone - you cannot provide any further detail other than what is on my account, correct? This doesn't tell me anything. I'm just supposed to believe that you're correctly charging me with no data/evidence to support ? Regarding your question what do you need from me to verify my account ? ... View more

No Like I said previously and as this person has experienced the same thing, nothing has changed on my end bar the provider (TPG) Why do we have to pm you - keep it open here for transparency. Let's not hide in private messages. Happy to be wrong, I just want an honest answer and or solution How can you help? ... View more

I can confirm that this is still happening I too was lured in by TPG marketing - $30/m for 25G but only pay $15/m for the first 6 months. Now in my second month (only 7 days in) and my 25G limit has been reached again. The first month i was surprised but I gave it the benefit of the doubt and thought maybe I used more than usual. For reference i was with Aldi for 3 years on 25G a month. And never went over. Never paid for extra data. So you can image how surprised I was with month 1 woth TPG. Again benefit of the doubt I was like meh I probably used more. Now only 7 days into second month and I've completely used up 25G, that didn't add up to me. So I wanted to get a itemised breakdown - they only have it per day. So that doesn't help. I haven't changed anything significant. I watch YT videos of my fav niche sport as per usual but never went over previously. I use to watch it 1080p but was careful this time becuase of 1st month overrun - changed it to 480p yes was very painful and still managed to go over. Rang up customer service and got the same unhelpful speil. It's just hard to believe that not much has changed and yet I've overrun in such a short amount of time. I'm not recharging and already looking for other service providers. Honestly there's a reason a lot of people stick with the big providers. Very unhappy ... View more