Had a phone line and NBN internet with TPG since 2022.  Moved to my current address in Mar 2023 and booked in NBN service transfer.  As it is a new dwelling, TPG could only book in NBN activation in 4 weeks time and offered no alternative solution. While the bill keeps running, no service was provided for a couple of weeks and we relied on mobile network to work from home. So eventually I had to cancel the services and move to a new service provider.    I asked a refund of the fees we paid for no service and the customer service agreed to process the refund. Now after 5 or 6 calls still nothing has happened. Every time the customer service person would promise the refund will be processed in another few business days and give you a call back/email when it happens. Of course, no refund, no email and you try to call TPC again. Every new call you get a new excuse: - NBN account is closed so they could not process the credit - They tried to transfer the credit to mobile account but the order could not go through - They transferred the credit to mobile account but did not make the payment - They submitted the payment request but nothing happened. - They have discussed with the account team and they would do it in another day   What a joke! You never had an issue deducting my money.    ... View more