got it. Much appreciated. will wait for the call. ... View more

no. we have done this account verification twice (on Monday and on today over phone support). and I am the authorised personel on this matter, which is confirmed by your support centre today. Are you able to look into the case number on this account xxxxxxx or not? and stop asking to call back because we had already called twice. Your support centre promised your email engineer team will call back within 24 hours, which never happen. by the way, password reset did not work.  The only thing we need you to do is - look into the account and check the case number. get thing sorted.  ... View more

please see attached image (see file names for details). Outlook keeps pop up login details window since Sunday - which indicates either no server or no user found. We have tried reset password (did not work), tried sign in post office from different browser and different computers (did not work). We can login tpg account but email management section shows only dimatth email (this is not the one we are using, there shall be another one xxxxxx@tpg.com.au) I am the technical assistant for the email account holder. and his TPG id is xxxxxx. The problematic email is xxxxxx@tpg.com.au. Please find the case ticket under this account. My contact mobile number is included in the case. The account holder is not tech savvy and he is frustrated because two phone calls to tpg tech support centre could not resolve the problem, or tell what the issue is.  ... View more

Can you confirm if this issue still remains? I have an email account that lost connection via outlook on the 7th July, and can not login since via post office. We have contacted tech support to rise a ticket under the account from Monday 10th July , but no one contacts me since this morning (2nd call to tech support on the 12th July). hope to get some answers.  ... View more