Hi @findlayjay,   Welcome to TPG Community!   We have located the account using your community details.   We can see that the issue has been escalated to our Engineering Team and they have lodged it to Telstra who has committed to send a technician anytime between now and 05/Mar/2019.   The Team is closely monitoring this case and will be in touch as soon as a new update becomes available.   Should you have further queries, feel free to drop us a message. Thank you. ... View more