My latest bill has come out of my account, but a week later my internet suddenly shut off. We have tried all the troubleshooting suggestions, including plugging our computers directly into the modem - but no luck. The LED light for the modem has not been on for almost 2 weeks. I have tried to call but just end up on hold without getting to speak to anyone. Several months ago I was called and pressured into changing my plan. I was not willing to change due to the increase in price and was getting calls 6 or 7 times a day for almost a month. I am wondering if me not agreeing to move to a new plan has anything to do with the sudden disconnection. Please assist.
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