Hi @jkotopou , What particular issue did you experience with the modem? We can help check what is causing the issue before we decide to purchase a new modem, as it is possible that the issue might not be the modem but the network itself.   To proceed with the investigation, send us a PM with your details.   How to send a PM?    Getting a new modem costs $99.95 plus a $10.00 shipping fee. The make and model of the modem depend on what we have in our warehouse. You may check out the modem that we offer here, https://support.tpg.com.au/set-nbn-fttbn   How do I go about ordering a new fttn modem for home as my old one is playing up. Additionally what model will the new one be if I did get one and the cost? John ... View more