Welcome to the Community!
Thanks for reaching out to us. We tried to pull up your account using your community details, but we're not able to locate an NBN HFC account. We'd like to try and match your router's syslogs with diagnostic test results to know what's really affecting your service. Would you be able to send us a PM with your customer ID or username and your service address?
For reference: How do I private message (PM) in the community
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