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About mikesheen

since ‎31-08-2023
‎04-09-2023
mikesheen
Level 2

Re: Dropped packets on AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]

by Level 2 in Broadband Internet
‎04-09-2023 10:52 AM
‎04-09-2023 10:52 AM
@BasilDV wrote: Hi @david64   Our tech team needs to run real-time testing as well before we able to raise the case to our Engineers.   We've already advised him to contact our Technical team for further support.   BasilDV It's not a problem with my connection, I already established that by getting a work colleague in a different state, who is with a different ISP to test and had the same problem.  I don't want to be put on hold for an unkown amount of time explaining to someone over the telephone what my post already explains in an accurate and detailed way.   If you've ever tried to talk to anyone on your own telephone support line, you'll understand that me trying to report this to your first level support is going to be futile.   I'm trying to inform you of a problem with your network - nothing to do with my connection.   If you choose to ignore the report, then so be it - not my problem. ... View more

Re: Dropped packets on AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]

by Level 2 in Broadband Internet
‎31-08-2023 08:39 PM
‎31-08-2023 08:39 PM
So Shane has PM'd me and said that because the account is in my Wife's name that they can't proceed with any further action.   What a load of BS.   The problem is not related to the home broadband connection, it's some upstream equipment far away - so I guess that's where they draw the line - not a problem they need to worry about - even though it's a problem within the TPG network.   I would have thought most ISP's would be interested in faults within their network.   Not a good look, TPG. ... View more

Re: Dropped packets on AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]

by Level 2 in Broadband Internet
‎31-08-2023 06:21 PM
‎31-08-2023 06:21 PM
@Shane wrote: Thanks for the input, @david64    I am still awaiting response from @mikesheen:D     Nah, I PM'd you like you asked. EDIT: Sorry I didn't see you since PM'd me again for the account details (NOT THAT YOU NEED THEM TO RECOGNISE THE ISSUE) ... View more

Dropped packets on AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]

by Level 2 in Broadband Internet
‎31-08-2023 02:35 PM
‎31-08-2023 02:35 PM
Hi,   I'm experiencing dropped packets - suspect is AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38].   I'm in Perth, WA and I am trying to RDP to a customer in NSW and the dropped packets mixed with latency is making this experience unusable. A traceroute to the customer from me shows about every second trace with dropped packets at AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]. I also asked a work collegue who is in NSW to perform a tracert to the customer, and they too see intermittent dropped packets to the same hop - AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38]   A sample of two consecutive tracerts - one dropping and the next not is shown below: Tracing route to 60-242-21-182.static.tpgi.com.au [60.242.21.182] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1] 2 12 ms 12 ms 12 ms 10.20.25.183 3 62 ms 62 ms 61 ms per-pow-stg-crt4-be200.tpgi.com.au [203.29.134.194] 4 61 ms 62 ms 62 ms nme-sot-dry-crt2-Be40.tpgi.com.au [203.219.107.229] 5 61 ms 61 ms 61 ms 203-26-22-121.static.tpgi.com.au [203.26.22.121] 6 62 ms 61 ms 61 ms AU-NS-1889-IPG-02-Eth-Trunk3.tpgi.com.au [203.29.134.122] 7 62 ms 62 ms 61 ms AU-NS-1889-IPG-221-BE9.tpgi.com.au [203.220.35.201] 8 * * 62 ms AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38] 9 62 ms 61 ms 61 ms 60-242-21-182.static.tpgi.com.au [60.242.21.182] 10 62 ms 62 ms 62 ms 60-242-21-182.static.tpgi.com.au [60.242.21.182] Trace complete. c:\Users\mike>tracert 60.242.21.182 Tracing route to 60-242-21-182.static.tpgi.com.au [60.242.21.182] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1] 2 12 ms 12 ms 12 ms 10.20.25.183 3 62 ms 62 ms 61 ms per-pow-stg-crt4-be200.tpgi.com.au [203.29.134.194] 4 61 ms 61 ms 61 ms nme-sot-dry-crt2-Be40.tpgi.com.au [203.219.107.229] 5 61 ms 61 ms 61 ms 203-26-22-121.static.tpgi.com.au [203.26.22.121] 6 61 ms 62 ms 61 ms AU-NS-1889-IPG-02-Eth-Trunk3.tpgi.com.au [203.29.134.122] 7 62 ms 62 ms 62 ms AU-NS-1889-IPG-221-BE9.tpgi.com.au [203.220.35.201] 8 61 ms 71 ms 61 ms AU-NS-1889-IPE-01-Eth-Trunk21.tpgi.com.au [203.220.35.38] 9 62 ms 62 ms 62 ms 60-242-21-182.static.tpgi.com.au [60.242.21.182] 10 62 ms 61 ms 62 ms 60-242-21-182.static.tpgi.com.au [60.242.21.182] Trace complete. It looks like that hop is experiencing some sort of failure or overload, causing intermittent but frequent packet loss. ... View more
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