Hi @david64  Another thing i observed, copied the IPv4 address from the modem page and ran the nmap ports 500 and 4500 are blocked. Regards ... View more

Hi @david64  The Nmap suing work VPN is okay for port 500 adn 4500   ... View more

Hi @david64 , I have checked from my IT and they have confirmed that no update has been done at their end so it seems more of a TPG NW issue.  Since its a 5g broadband modem, port forwarding cannot be activated too, any advice that how can I get these two ports activated via TPG? Regards ... View more

Hi @david64    For work VPN IP address, the ping and tracert both failed .   Regards ... View more

Hi @david64    Yes, the issue has surfaced since last 4 weeks and before that everything was working fine.    On my work computer, prior to connecting to vpn, general internet browsing is fine e.g google.com but as I connect to the vpn, all internet connectivity is lost and am unable to open any site which is very strange. Whereas, internet keeps working fine on my personal computer. So what I have isolated is that the problem is purely related to my work VPN.   From my personal laptop, I performed the telnet IPAddress (VPN Work) 500(Port) and it says "connect failed".   for tracert to work vpn request times out  5 * 31 ms * 203-220-16-185.tpgi.com.au [203.220.16.185] 6 41 ms * * nme-apt-bur-wgw3-be80.tpgi.com.au [203.29.135.145] 7 24 ms 32 ms 27 ms 27-32-160-129.static.tpgi.com.au [27.32.160.129] 8 42 ms 36 ms 39 ms syd-gls-har-crt1-be-10.tpgi.com.au [202.7.171.173] 9 42 ms 42 ms 35 ms syd-sot-ken-crt1-he-0-3-0-0.tpgi.com.au [202.7.162.74] 10 * * * Request timed out. 11 * * * Request timed out.   Regards ... View more

Hi @david64 ,   Thanks for the reply.   I have updated the syntax and the result is still same.    Yes I am trying to connect from my work computer at home to the work VPN and that connection uses ports 500 and 4500 at the work end?   You can try using nmap specifying the ip address of the work VPN to check ports 500 and 4500. Do i need to do this on work computer or that can be done thru my personal laptop too?   What do you mean when you say "where i live there is no nbn connectivity"? How are you connected to access this Community? I am accessing this community as I am using TPG 5G wireless broadband internet at my place.      Regards ... View more