Hi @alhadi1996, We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve. Based on the latest log on the escalated fault handled by our Engineering Team, the service has been installed however MDF Jumpering is required for the service to work.   If you wish to know more details why MDF Jumpering is required you can visit this link. TPG and MDF Jumpering a little confused   We'd like to arrange a call from one of our Engineers to discuss and provide you details of MDF Jumpering and schedule of the available technician to the job.   Feel free to PM me your best contact number and preferred time. How do I private message (PM) in the community.   Cheers! ... View more

Hi @alhadi1996,   Welcome to TPG Community!   We have located the account using your community details.   We have escalated the issue to our Provisioning Team and a case manager will contact you before 2PM QLD time today to discuss the status of the installation.   Should you have a preferred contact number and time, please send it via private message.   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community   Let us know should you have further queries. Thank you. ... View more