TPG Community

Hopetoactivate · ‎25-02-2024

Hi Ahra I know the difficulties are not due to you personally (you are quite helpful) but I address you as the representative of TPG I am Colin Vincent ****@gmail.com regarding 04***** I am the account holder **** Looking for a refund on the original purchase because the original sim was not working (tpg acknowledged this) and the decision to send a replacement was too late - who is going to live without a mobile phone for a month? Also the replacement wasnt actually sent to me anyway. Under law I have the choice or refund or replacement in this case. I choose refund. Please process. Regards, Colin Vincent

Hopetoactivate · ‎20-01-2024

This is continuing on from end Oct 2023. So the SIM I was sent didnt work, and the team says it will not work. They suggest cancelling and re-ordering. I ask for a refund, in line with the Consumer Affairs advice that the SIM not working is "major fault" and that I have the choice of remedies. Instead, while I am on holiday I get emails about a new SIM being ordered. But there is nothing in the mail at all. No card or anything. And now I get emails about running out of activation time. As I have had to go with another company in the meantime, I would still like a refund please. So please process a refund..

Hopetoactivate · ‎30-10-2023

Hi Basil, I got a phone call asking about my sim not arriving. But I have the sim right here. They said they would escalate. I am still getting “activation failed- try again later” . Phone not locked, using a different phone. I know I am typing to code correctly, because the wrong code has a different message.

Hopetoactivate · ‎26-10-2023

Now has “Activation failed, try again later” Which is a slight difference.

Hopetoactivate · ‎19-10-2023

…continued. Yesterday I’ve been invited to message a helpful person who asked for account details. I did so, and they said they would send m details to escalation team. Previous prepaid has now expired, so incoming calls only.

Hopetoactivate · ‎17-10-2023

I do the online mobile sim activation for sim ordered, paid, and purchased weeks ago. First verification works, but after “Initiate SIM Card Activation” I give the code, responds “authentication failed, try again later”. I try next day. Doesn’t work. I call, person says sim is “pending”, they will call me when fixed. More than one day, but no call. Online, same results as before.

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About Hopetoactivate

Re: No SIM arrived, and too late anyway

No SIM arrived, and too late anyway

Re: Activation fail.

Re: Won’t activate sim

Activation fail.

Won’t activate sim