I have tried to do this multiple times including clearing memory and cache, login with changing password and user name, etc. all with the same negative result. I came to conclusion that it will be always the same result unless TPG will reestablish a new and proper link between main account and mobile phone account, which was moved  to Novus by TPG ... View more

I have multiple times done what is required to do to reset Novus password and every time it comes back with the error message: "This site can't provide a secure connection. novuis.tpg.com.au sent an invalid response: ERR_SSL_PROPTOCOL_ERROR" I have communicated with TPG Mobile support staff over e-mail about 8 times for the last week alone and followed all their requests including clearing memory and cache, with no positive outcomes. They agreed that using my laptop computer is the better option compare to use Mobile Phone for all these tries to access my Mobile Services webpage. I have done what was requested by the Technical support staff, but every time it comes back with error messages.    I even sent to them a large number of screenshots showing details of what I received as error messages, but TPG support staff keep asking to do what I have already done according to their requests. ... View more

  I have the same problem for more than 1.5 months. When I try to check out  my My Mobile Phone webpage from the main account page by following the link "Click here to manage your othet services" called "other services" the page is starting to load, I see my Mobile webpage loading on the background, but error message suddenly appears over the page: "Something has gone wrong. You will be redirected to the homepage. Please try again later." I have spoken over the phone for about 1.5 hours with Technical Suport staff who tried a few different options, but was not able to find any solution. He promised to elevate this issue to a higher level, but I have never received any repsonses for about the last 2 weeks by now. I tried to change passwords as recommended for a few times with the same result. The main Webpage link to Mobile Services webpage with the status "Moved to Novus" is not operational any more, despite it was well operational continiousyf or about the last 2 years. This is quite a serious issue which has to be addressed by TPG as a matter of urgency. I have got all screenshots of that routine, but would not like to show on this page in order to maintain a privacy of my account details. ... View more