I've had the same issue for over a month also. Phoned TPG tech support today with no solution to the login failure. Was told I need to use Microsoft Edge to fix the problem, I use Firefox as my default browser. Edge has the same issue. So after reading a few posts here, the only way to login to the mobile dashboard as previously posted by Catfish works (big thanks!!!) Go to TPG's reset password page: https://account.tpg.com.au/reset-password Enter the mobile phone number in the first field on that page. Enter your post code in the next field. Click Reset Password. You will recieve the following message in your web browser Reset Password Link Sent Success! A Password Reset link has been sent to the mobile number listed on your xxxxxxxxxx account. Please follow the instructions provided to reset your password. After resetting the password, go to the usual TPG login page. Enter your phone number and new password. Now you can see the mobile dashboard! The link on the TPG account page to view other services with your internet account is broken if you login with your username & password for the NBN account: Looking for your other services? Click here to manage your other services Login with your mobile number and new password if you use this link when it redirects you to the login page. I have to say the tech support from TPG is poor. TPG Tech support should read these posts and so they don't waste customers time when we call to fix a problem. Again, thank you Catfish for your fix.   ... View more