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usernamewithout · ‎24-10-2023

My computer is plugged in with CAT6 straight into the modem. ping 192.168.1.1 --> All good. ping 8.8.8.8 --> Request timed out Log onto http://192.168.1.1, and it shows connected. I go through Diagnostics, do the tests, and everything is successful. The modem is connected - I can ping and nslookup from the modem console, yet my computer is unable to NAT through the modem. Firmware Version:2.0.0 0.9 v603c.0 Build 220517 Rel.49186n Hardware Version:VX220-G2v v2.0 00000000 I am currenty on hold to tech support, at 1 hour 11 minutes and still waiting to talk to someone about replacing the modem. The previous tech did not want to hear it.

usernamewithout · ‎24-10-2023

For some bizarre reason, after I got my FTTP upgrade last week, my VX220-G2v modem would drop out. All devices on the network stops communicating to the internet like there's an outage. I log onto the modem router, and it shows "Connected". I can go through the diagnostics, and I can ping and nslookup - the router is connected, yet for some reason, it is not NATing. Talking to TPG Support is not helping. They don't get it - they keep testiing the connection, and telling me nothing is wrong, yet clearly after a few hours of usage, the modem drops out. Where can I get updated firmware, and get this fixed?

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Re: NAT dropout after FTTP upgrade

NAT dropout after FTTP upgrade