@kusalmed wrote: I figure the mobile account was using an old password imported from the main account in 2021. Never noticed before because the 'Click here to manage your other services' from the main TPG account always worked. Went to TPG's password reset page and changed the mobile account password. The 'other services' button is still broken, but I can now log in directly to the mobile account from TPG's main login page. Long story short I have also managed to sort my problem out after speaking to tpg support.   Firstly compared to the past where you were able to access your mobile details/invoices this is now no longer supported. For nbn account use your usual username. For any mobile no attached to your tpg account use the mobile no itself as username. For any reset password on novus link page, the username needs to be the mobile no NOT the primary tpg account username ... View more

@Ahra_G wrote: Hi @nyaw,    Have you tried the workaround posted from this thread?    -Ahra_G I have not received any reply back since I sent a private message? ... View more

@arl148 wrote: @Catfish wrote: It sounds like the same thing happened to you as happened to me. Try the following: Go to TPG's reset password page: https://account.tpg.com.au/reset-password I think I entered the phone number in the first field on that page because the customer ID didn't work. Try one or the other. Reset the password. Go to the usual TPG login page. Enter your phone number and new password. TPG still needs to fix the 'Click here to manage your other services' button or remove it entirely. It seems that changes made to the account details of those 'other services' can break the legacy auto-log in. The user suddenly gets shut out from their mobile account employing a method that had always worked previously and wonders what's going on. They don't even realise that they've had a separate password for that account for the last 2 years. In my case, the broken linking was caused by my credit card expiring. Edit: Cross post. I think this might have worked. I had been using my username (previously associated with an old internet plan), and it wouldn't let me access the 'Click here to manage your other services' link, giving me the 'Something has gone wrong' error.   I tried entering my mobile for the username, and resetting the password. The SMS link took me to a novus website, where I then reset my password. Logging back in took me to the familiar myaccount page. The problem I faced is after clicking the reset password link sent to the mobile i.e. novus.tpg.com.au , I am brought to the reset password page which requires username, new password and confirm password. On entering those fields I still get the message "Cannot reset password with this link...." ... View more

yes the workaround was to reset the password. But I'm not able to successfully reset via the password link sent generated from novus ... View more

Hi, I received the reset password link on my mobile with the novus link however it fails with the message " Cannot reset password with this link ...."   And yes I'm also facing this redirect issue to main login page on clicking "click here to manage other services" ... View more