@paul84 wrote: Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day. @paul84 wrote: Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day. Charged $74.99 for not being connected for next 30days. Would have possibly returned at some point, but not after this & will no longer be recommending TPG after this which I usually do). Ticket opened with ACCC. Have you had a response from ACCC? I would also recommend contacting the TIO.   ... View more

I can't believe this is a real thing.   I've been churning ISP's for years, it happens quickly and mostly automated... and i cannot believe in this day and age you have to give 30 days notice... or be penalised.   I wanted to separate my landline voip number and my isp so they are independant services. The only way to do this and ensure the number is NOT lost, is to move the number first. There's no way i could safely notify a 30 day account close, until i'm absolutely sure the number can be ported.   I would have assumed the TPG account would be closed when the number was ported anyway, and to prevent any loss of internet... i moved to another ISP as soon as the number port completed.   As a courtesy i thought i'd call TPG to alert of my move (and account to be closed) only to be told i HAD to give 30 days notice. So i can't even USE the service as my connection has already ported and they're charging me for a service they technically can no longer provide. This is MADNESS. How is the ACCC not all over this?   Why is a 30 day notice required? Why does TPG need this time to completed an account closure. Why do OTHER isp's (way smaller too with likely LESS employees) not need a 30 day notice period?   Has anyone had any success contacting the TIO and ACC? ... View more