And when I try to send BasilDV a private message about the problem as suggested it says I've reached the limit for number of private messages I can send for now, even though I haven't sent any yet! ... View more

    It won't let me log in using my mobile number or the new account id as my username, and my old password. It only lets me log in using my old customer id no and password.   And when I try to 'click here' to manage other services, it comes up with the attached error message, although it seems to show the Novus dashboard in the background which I think is what I need to get to to change my settings so my mobile doesn't come up private all the time. While you are sorting out my access to Novus, can you also just change that setting for me so I can choose on my phone if it should come up private when I dial out or not? ... View more

HI The settings on different mobile phones will not allow me to take my mobile off "Hide Caller ID". This must be hard wired by TPG. Can you take it off so I can change the setting on my phone? Also I can't view my mobile account details in the TPG website as it just says 'moved to novus'. How do I access that now? ... View more