Thank you BasilDV! With the factory reset on the modem it appears that the connection has recovered to 108 mbps. Really appreciate your help. Just the next step up from 'turn it off and back on again'. Kind of annoyed I didn't think to do it myself. Thanks again! ... View more

Yes, the speed does look good. But, it's not reflected in the actual performance.   I tested speeds using tpg.speedtestcustom.com as well as speedtest.net. Both of which I used via hard connection and WiFi (2.4 Ghz & 5.0 Ghz). All resulting in similar speeds of approx. 1-5 Mbps down, and 19 mbps up.   I haven't changed any modem settings since I got it 3 years ago. But something changed about 2 weeks ago with my performance and hasn't recovered since. Bandwidth control WAS in fact enabled on my modem, but only for upload speed (limited to 19800). I have now disabled it.   Re-testing speeds with the bandwidth control disabled restulted in 4 mbps down, and 18 mbps up. (ie no significant change).   Anything else I can try?   Thanks in advance :) ... View more

Hi BasilDV, I believe this is the information you requested:                                      Upstream | Downstream Current Rate (kbps) 22600 119903 Max Rate (kbps) 44546 125255 SNR Margin (dB) 21.3 7.8 Line Attenuation (dB) 14 8.6 Errors (pkts) 0 161   Note, the Upstream rate is the left column and downstream rate is the right column. Not sure why the table didn't paste in correctly.   I had a conversation with one of your support members earlier today. She has escalated the situation after re-testing the line after a reset with no improvement.   Any help would be greatly appreciated in the meantime.   Thanks. ... View more