TPG Community

Nieco · ‎11-03-2024

We sent a private message but never got a reply. Really shows they dont care about 5g

Nieco · ‎03-03-2024

We are experiencing the same thing. They provide no solution and just recommends that you cancel after hooking you up with the free trial and giving you the modem. They didnt even send me a new modem or offer such things lol. They just try to get rid of you if you complain a few times Connection dropping a few seconds every few hours. Definitely not recommended if you are working from home.

Nieco · ‎21-11-2023

We have sent you a DM with no replies. It is dropping every day for a few sceonds multiple times per day. This is not acceptable in working conditions. Please suggest a modem to buy or to improve the situation. The bar are all green/etc

Nieco · ‎16-11-2023

Hi We were convinced by TPG to try 5g. However, every few days the signal will drop of sometimes more than a few times a day. We have called and tried the following -Factory reset modem -Change position of the modem towards the tower as directed by TPG The singal remains at FULL BAR GREEN. and to fix the issue we had to simply reset the modem everytime. So clearly no interruption but simply signal dropping off every time. Can we buy a better modem or is there any other solution. I have done all the test with TPG,/ trouble shooting

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About Nieco

Re: Sagemcom 5G Home Broadband Disconnected

Re: Sagemcom 5G Home Broadband Disconnected

Re: 5g MODEM DROPPING every day

5g MODEM DROPPING every day