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About ander

since ‎17-11-2023
‎19-11-2023
ander
Level 2

Re: Can't log in or chat

by Level 2 in Accounts and Billing
‎19-11-2023 12:51 PM
‎19-11-2023 12:51 PM
Address is not my router. ... View more

Re: Can't log in or chat

by Level 2 in Accounts and Billing
‎18-11-2023 05:45 PM
‎18-11-2023 05:45 PM
Considering that everything other than TPG works fine, I'm not too keen to mess with anything. ... View more

Re: Can't log in or chat

by Level 2 in Accounts and Billing
‎18-11-2023 01:24 PM
‎18-11-2023 01:24 PM
Someone suggested trying a VPN.  I have no idea why that would make any difference but it has.  I just have the added expense now of paying for a VPN just to log in to my TPG account.   Tested again and again.  With the VPN on I have no problems.  With the VPN off I get issues with support and my account page. ... View more

Re: Can't log in or chat

by Level 2 in Accounts and Billing
‎17-11-2023 07:29 PM
‎17-11-2023 07:29 PM
  I can't see 2 factor being an issue.  I've only ever seen that with the app and there is no problem with the 2 factor authorization there.  I've been a TPG user for years and it's only the last year or a bit more this has been going on.  I've never had to use 2 factor with the website via desktop.   (tpg.com.au/support) takes me to a 403 error page.   I just tried restarting my router.  Nothing changed. ... View more

Re: Can't log in or chat

by Level 2 in Accounts and Billing
‎17-11-2023 06:25 PM
‎17-11-2023 06:25 PM
I type in my username and password at (https://www.tpg.com.au/myaccount) and then next page is the error.   I recieve no SMS.  That is the phone process which works fine.  The problem I'm having is on my desktop computer.   I tried to Chat on the website today and got some issue about an incorrect url.   I get the same error message (Error 403 - Forbidden) if I go to (https://www.tpg.com.au/) and click on the "Support" button at the top right of the home page. ... View more

Can't log in or chat

by Level 2 in Accounts and Billing
‎17-11-2023 01:48 PM
‎17-11-2023 01:48 PM
I haven't been able to log in to my account for over 12 months.  I have had people try to help without success.  I have tried different browsers and my phone.  I have cleared the cache and nothing changes.  I'm just here again because I just want to check something and that seems to be too much to ask from TPG.  The latest error message.   The requested URL was rejected. Please consult with your administrator. Your support ID is a37605bc-4529-4bae-bbf4-ac39442dbbb2 Error 403 - Forbidden F5 site: sy5-syd [Go Back] ... View more
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