Thanks Shane - could you please assist with what my brother outlined? It seems there’s still voice attached to my account (comatots) which is causing the connection to require VLAN. If this can be disconnected and my connection made purely data, this should enable me to use the Grandstream without needing to purchase any additional hardware. I tried calling the support desk the other day and was on hold for over an hour which is time I don’t have - I was only able to last week as I was on leave. I am unable to find any email address or support ticket lodgement option anywhere and I would like to get this sorted out asap. Thanks again :) ... View more

Thanks Shane - The supplied modem/router I have is the TP-Link Archer AC1600 which only has a maximum broadband speed of 100mbps, whereas the Ultrafast offers up to 450mbps during peak times.   How do I go about getting a replacement modem to accommodate these speeds? It's a bit impractical paying extra for the ultrafast if I don't have the required hardware to facilitate them, and would explain why my speeds have been so low this entire time. Would have been good to know this when I was offered the upgrade!       Many thanks :)     ... View more

Hi there, I have recently purchased a Grandstream GWN7062 router and am having difficulties getting it to connect via the NBN NTD. We've input all required credentials and settings and still having no luck. The only thing we have been unable to test is setting the VLAN ID up, as the router has a minimum range of 3 to ~4300 whereas everything I'm seeing online requires the VLAN ID to be set to 2. I have BYO only plan so I don’t expect this will be relevant anyway. We've also tried various MAC addresses and other alternate setting combinations to no avail. Current Plan: NBN Cable Broadband Unlimited Ultrafast “TPG’s NBN Home Superfast and NBN Home Ultrafast plans are offered as a fixed broadband data-only service delivered via the National Broadband Network (NBN) using FTTP or HFC technology to the network boundary point of your premises.” The device being replaced is a TP-Link AC1600 which works but not well. Any assistance to get this unit working would be greatly appreciated :) Thanks! ... View more

Will do, thank you :) Now to just work out what else is restricting the internet connection, cuz theoretically it should all be right. ... View more

Hi David, Current Plan: NBN Cable Broadband Unlimited Ultrafast “TPG’s NBN Home Superfast and NBN Home Ultrafast plans are offered as a fixed broadband data-only service delivered via the National Broadband Network (NBN) using FTTP or HFC technology to the network boundary point of your premises.” Re: VLAN ID - I think it was 463, or 1463, something random, but the main thing being the range doesn’t start until 3 so I can’t select 2 as the VLAN ID. ... View more

Hi David, I don’t have voice set up as far as I know so I wondered if it was even required. NBN is HFC. ... View more