I have called customer service to ask them to cancel my nbn plan last week, however, I didn’t receive any confirmation emails. Could anyone help me to cancel this NBN plan? Cuz I already moved out, plz help me to cancel it. Thanks ... View more

I want to request to cancel my 5G home broadband. I received and set up the modem on 16/11/2023, no internet, then I called the technical team several times and was promised it would take 24hrs - 48 hrs to activate. Actually, it took over 2 weeks to activate the service!!! And then, the speed is terrible, the connection is so unstable. I called again and placed the modem on the balcony as the technical team suggested, but still doesn't work.  So I am requesting to cancel the service, but I cannot find any options in my account!  I contacted the account team many times and they told me that they will email me within 24hrs-48hrs.  Yeap, 48hrs, another 48hrs and another 48hrs, but the email never came. I have been waiting for the email for over two weeks, and now I received an invoice?  Could you please help me to cancel this 5g plan?  Plz anyone can help me？ ... View more