Hi, the support person told me this issue was solved, but it's just not true. Internet was working for nearly a week, and since Sunday it has stopped working properly again. Specifically, like always, I cannot upload anything at all. The speed test gives me an error message on the upload portion of the test, every time. Without the ability to upload, many of the internet services I use just don't work. I'm seriously considering changing to another internet provider. This problem has been ongoing since late December last year, a total of 3 months.
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Every second week or so, my internet stops working properly for several days. Download works slightly, but upload doesn't work at all. Without the ability to upload, you cannot access many websites and internet services, because your computer needs to send a bit of information to access those sites. I called TPG support yesterday. It took 20 minutes to get them on the phone the first time. Then the support person tried to tell me it was just a problem with my WIFI, and didn't seem to want to help me fix the issue. It's not a wifi issue. I cannot even upload from my computer with the cable attached. The second time I could not reach TPG support despite waiting on the phone for 30 minutes. It seems that TPG has done what Telstra did. It has become too greedy, and has taken on too many customers without providing sufficient support for those customers (to save money). If cannot reach TPG on the phone tonight, I will probably move to another company and I recommend others with the same problem to do the same. Big companies like this need to be taught to respect their customers and not be too greedy. A recent customer survey by Choice found TPG was rated one of the lowest Internet providers for technical support: https://www.choice.com.au/electronics-and-technology/internet/connecting-to-the-internet/articles/internet-service-provider-satisfaction-survey-2017 If anyone has had my particular problem, I would appreciate some advice. Thanks
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