I've been waiting for my FTTP upgrade since early December. Delays delays, more excuses, then no more communications. 4 weeks they say. It's 4 months now. Absolutely unbelievable.  ... View more

Now wished I had checked all this posts about TPG constant drop outs and be warned before signing up. New customer here, and have experienced 3 - 4 dropouts each week (between 2mins to 10 hours). I was a long time customer w Exetel for 15 years and never experienced any of such issues. Unable to lodge fault via app properly, as unresolved previous faults don't get updated (another useless function). Was sent an incorrect modem, and was advised a replacement was organised but still nothing. Waiting for NBN fibre upgrade appointment but still no contact. Now hearing that some customers here are experiencing worse disconnections after Fibre Upgrade. I am a Exetel reseller that recommends services to my clients which I was going to refer. Now, I am not so sure. Hugely disappointed. ... View more