This discussion is fascinating. I am having problems with the modem supplied by your subsidiary, iiNet, which refuses to do anything to correct them and simply seems to want to "tough it out". I am now moving forward to request that they take my complaint to their internal complaints tribunal, so that when it, too, "disses" my complaints I can then take the matter to the Telecommunications Complaints Tribunal, for formal resolution. And, no doubt, publication. Why this has to be so difficult is completely beyond me. As I pointed out to the last person who called me from iiNet, this is not a "game", where one of us wins and the other loses. It is a "problem", and the only thing you can do with it is solve it, or else you'll keep having it. Evidently your subsidiary is OK with the idea that it will keep having it. I, for my part, will not.
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