So I was charged for my internet plan the moment I applied however it has come to my attention that it will take another 2 - 6 weeks atleast for the installation to be completed. So for the first month I'm essentially paying for internet I can't use. Is there anything I can do about this? ... View more

So I am a new customer to TPG and I recently purchased a NBN100 fibre updrage plan. To my understanding the installation will take 2-6weeks so in the mean time we have an interim plan. We received the internet router however we do not have a dsl port or a dsl line at all to connect it to. I have contacted the support team, they kept me on line for several hours however I can't say they were much help. All I'm asking is to know more details about an installation appointment and would not having a dsl line have an effect on the fibre upgrade? ... View more