I called TPG and  confirmed the email was not a scam. So I click the link to opt in, but got the message Access Denied. What's happpening? ... View more

@BasilDV  If I change to a Data only plan, will I still be able to receive incoming calls to my Telstra fixed line number?  ... View more

@BasilDV  Apologies:  1. When I mentioned the Telephony button that was removed, it was on the Archer VG1600V, not the TD-VG3631. The latter was supplied by TPG  in 2015-07 when I upgraded to ADSL+. 2. My NBN was actually bundled with VOIP (facility). I was a bit confused when my VOIP service was previously with another provider and that I didn't have TPG's VOIP account. Just one more question. If VOIP is removed (unbundled) from my account, will the fixed line number still be able to take incoming calls? I have FTTC connection.         ... View more

@BasilDV My NBN plan is not bundled with TPG VOIP. As per your reply, I don't need VLAN setup. However I did have a third-party VOIP account set up on my TD-VG3631. The account is now closed. I could not remove it from the setting since the Telephony button in GUI had been removed by TPG during some update. Could that be the problem? I have no problem retrieving the Username and Password from the PPPoE page of my Archer VG-1600V. However, the username is different from that given by TPG when I transferred to NBN from ADSL+. The  password is also different. When I set up the PPPoE on my TD-VG3631, which set should I use? I know for sure someone with the same modem, but not supplied by TPG, succeeded in setting it  up with TPG NBN. I haven't tried Factory reset yet. But will do as a last resort. ... View more

Thanks for the reply. Still no success. Let me list what I did on the TD-VG3631 as per your help. Connect Lan4/WAN port to NBN box and computer to Lan1 port Network-->WAN Setting--> Delete all entries (since the manual p. 30 says: "if the EWAN Interface had configured, you cannot configure any other WAN service over the the DSL Interface ...) Network -->Advanced--> --> EWAN , tick "Enable SPI Firewall" box From Archer VR-1600V’s Network àAdvanced à EWAN, I found the username and password (=noPassword). I tried that username with both blank and “noPassword” on the TD-VG3631. Neither worked. Note: From  Archer VR-1600V’s Network àAdvanced à EWAN page, I could see VLAN is enabled with VLAN ID = 2. I found the VLAN Enable box under the TD-VG3631’s Network --> Interface Grouping page, but the VLAN Enable box was greyed. I didn’t how to properly add  a Group. Question: I think the problem may be with Step 5 above. Any solution? How to add a group. ... View more