Actually YOUR company told me I needed to upgrade to the NBN FTTP, I never asked for it. So no fault was lodged. And now I have to chase you more? sure thing I will private message you. Also I was waiting for a call back from the supervisor to explain themslevs, in fact Ill ring them back now. I'll also send you a message. How about  YOU message me? No? Because your customer service is rubbish and it is why you have almost zero stars across the internet for your service.  ... View more

Sure thing, however, I had to chase them up, TPG has no idea what is happening, cannot connect with NBN apaprently, nobody called me to tell me that they are running late. In fact, they sent me a text to tell me they were on their way! Thank you for trying to justify this but it is not justifiable. The absolute condescending rudeness of a company that cannot even be bothered to CALL or TEXT somebody to tell them "guess what, we are sorry, we booked you in for this appointment, but our plans have been interrupted, what can we do to rebook this or help" is disgusting. There are no excuses here and your response is why that TPG keep getting away with it. Please stop treating customers like idiots, we are not. My time is as valuable as anyone elses. Would you be happy to take a day off work to wait for an appointment, be told the person was on their way, then wait for them and not get any further communication? No you wouldnt, so just stop it please.    ... View more