Hi there,   We've returned from holidays and our HG659 modem is not working (there was a sever electrical storm that took it out apparently). Been waiting for over an hour on phone for 24/7 suport help line 1300 997 271, no one is answering. Is tgis the correct support line for TPG NBN FTTN support ?   Have done following troubleshoot   1. Turn power on / off 2. disconnected / reconnected all outlet cables  3. attempted to login in to 192.168.1.1 (web address not coming up) so unable to login via admin etc... 4. Only 2 Lights coming up on modem (Power is Green, VOIP is Red), no other Green Lights 5. Tried to access via Wifi and Ethernet cable, unable to connect   I do not want to perform hard reset to factory / default without guidance. Its an old modem, perhaps its time for a new one to be ordered/delivered?   Please provide some guidance best solution, timeframe for new modem delivery ?   Thanks Toby ... View more