I have signed up with TPG on the 7th of March with hopes of having a smooth installation of internet. Our current situation is very painful to deal with and has been absolutely atrocious. There has been no reassurance that we will get our internet anytime soon. I rang last week to ask for a follow up to the issue of not having internet and the fact that my NBN box has the wrong serial number and a disconnected fibre optic wire. TPG asked for an email from me with my lease proving that I live in the premises and a picture of my NBN box with the serial number. I had that sent that in an email the morning after with my ticket number with having assurance from the person i spoke to the night before that i would get a call back by the end of the week on Friday. Not surprisingly I didnt get a call back for an update. I rang on Saturday but after 30 minutes, gave up as nobody picked up.    Fast forward to this week, I rang on Monday to ask for an update. I got a new ticket number and the assurance that I will definitely this time get a call back for an update. They said that they have escalated the situation with NBN and that in the next 24-48 hours will get a response back. I didnt get a call back on Wednesday. Today is Thursday and I just rang to speak to a TPG case manager. I had to send an email to TPG again with my lease and picture of the serial number. Apparently the email could not been seen and i needed to send it to a different email address. Again I have been told that I need to wait another 24-48 hours for them to get back to me.    This is an absolutely disgusting way to treat your paying customers nevermind a new one. I can't seem to get any answers other than 'we will call you in 24-48 hours'. To cap that off, TPG does NOT call back. If TPG can't offer a service they said they would I will be cancelling my account and will be filing a complaint with the ombudsman.  ... View more