@BasilDV thank you for your replay   Today, I received support from NBN. The technician reconnected the service at the telecommunications box in my building. But the issues continue, may be i have to hire a A witchdoctor  . hahaha   The NBN technician said that the problem was with the network configuration. This is likely the same issue that I was experiencing with AGL. When I cancelled my service with AGL, the network configuration was not reset, which prevented me from getting internet service from any provider.   Thank you! ... View more

@david64 Thanks for your replay! pppoe_ptm_2_0_d   NBN/VOIP;  VLAN ID 2. pppoe_ptm_0_0_d   Data Only, No VLAN ID. For each interface, the Default Gateway value should be the same as the interface you are modifying.     On VR1600, does the DSL light come on? In your picture, I can see the telephone cable has been nailed to the skirting board.  Can you use the spare phone cord to connect the VR1600 to the wall socket? R/= I already changed thetelephone cable and i'm usingVR1600 modem. The VR1600 has a system log you can save on your computer as text file. You can copy and paste the text into your reply. Do reboot of router first. 2024-03-06 21:44:40 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00004579)] 2024-03-06 21:44:45 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00004579)] 2024-03-06 21:44:55 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00004579)] 2024-03-06 21:45:15 [3] PPP: ppp1 Timeout waiting for PADO packets 2024-03-06 21:45:15 [3] PPP: ppp1 2024-03-06 21:45:34 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000464b)] 2024-03-06 21:45:39 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000464b)] 2024-03-06 21:45:49 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000464b)] 2024-03-06 21:46:09 [3] PPP: ppp1 Timeout waiting for PADO packets 2024-03-06 21:46:09 [3] PPP: ppp1 2024-03-06 21:46:28 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000471d)] 2024-03-06 21:46:33 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000471d)] 2024-03-06 21:46:43 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000471d)] 2024-03-06 21:47:03 [3] PPP: ppp1 Timeout waiting for PADO packets 2024-03-06 21:47:03 [3] PPP: ppp1 2024-03-06 21:47:22 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000047ef)] 2024-03-06 21:47:27 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000047ef)] 2024-03-06 21:47:37 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000047ef)] 2024-03-06 21:47:43 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2024-03-06 21:47:46 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2024-03-06 21:47:49 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 2024-03-06 21:47:54 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-03-06 21:47:57 [3] PPP: ppp1 Timeout waiting for PADO packets 2024-03-06 21:47:57 [3] PPP: ppp1 2024-03-06 21:47:57 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 2024-03-06 21:48:00 [5] DHCPC: Recv no OFFER, DHCP Service unavailable 2024-03-06 21:48:16 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000048c1)]   Today, I received support from NBN. The technician reconnected the service at the telecommunications box in my building. Thank you guys! ... View more

Hello @david64    Thank you for your replay!   When you bought the plan from TPG, did you ask for a VOIP phone function (Bundled NBN/VOIP plan), or did you get a Data Only plan without phone function? R/= Yes it's unique plan available for my location, my previous ISP was AGL. They were initially able to resolve the issue. The internet was functioning correctly, but then one day, it stopped working.   Can you login to the VR1600 web admin function?  R/= Yes, i can. VDSL VLAN ID = 2 pppoe_ptm TPG username (xxxxx@tpg.com.au) Password (*********) Also i tried more settings   I already made all the configurations, even from the official TP Link support. Today i received a call from support and tomorrow i'll have another technical support visit.   Thank you mate! ... View more