I changed my payment details 24 hours ago to a direct debit. Since then the message in my account is 'payment processing" except that it isn't and I have no phone. I cannot add a credit card as it won't allow me to change the payment method while it is 'stuck' and I cannot use my phone. ... View more

I can log into My Account but when I try to go to the area to manage my account - such as top up my prepaid balance,which I need to do as I am currently overseas and don't have enough credit laft to make a phone call - I get a 'something has gone wrong' error message. This has been happening for 3 days now. ... View more