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Chris5 · ‎25-03-2019

Hi Shane, I think you've given me the wrong reply

Chris5 · ‎25-03-2019

Thanks, Shane. It took ages to get through, and had to speak to 4 different people to be able to cancel the account. It should have been much simpler! We have 3 prepayment balances - $6.01 on home phone 6101 xxxx; $19.95 on 0433 xxxx xxx; and $16.65 on 0415 xxx xxx. These need to be refunded. W've been charged $22 - $11 for each porting. Can you point me towards where it shows these charges? We've been customers since November 2011 - I think that's a bit much to charge long-term customers. Thanks, Chris

Chris5 · ‎23-03-2019

Customer ID xxxxxxx We've been put on hold multiple times so can't cancel by phone. As we are not moving to the NBN, and will be using mobile data instead, please cancel the following services. ADSL2+ Account xx xxxx xxxxxx, Phillip, currently paid to 25 March 2019. Bundled home phone (02) xxxx xxxx - Current Prepayment balance: $6.01 Mobile 0433 xxxx xxx, currently paid to 6 April 2019 - Current Prepayment balance: $19.93 Mobile 0415 xxx xxx, currently ported out on 21 March 2019 - Current Prepayment balance has been deleted, but needs to be refunded

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