My son has a TPG account (as do I) except he has the above modem. I am asking on his behalf as he has to work and can't afford the time to discuss this with TPG. Last night, we set up the parental controls for his modem as per existing guidelines we found online, as evidently recommended by TPG. Notably neither TPG nor TP-Link make detailed user manuals available for this device. What we are trying to do is restrict internet access hours for the childrens devices that conncect to the internet via the routers WiFi. None of the recommended settings work. A check on this forum was not helpful as there are no constructive responses from TPG to similar requests from customers asking for help for this same parental control issue with this modem. Does TPG advocate that the parental controls on the VX420-G2v modem router work? If not then why sell a device that doesn't have viable functionality?   Is TPG able to assist with this? Regards snapper49 ... View more