No Rules ... View more

Thanks David. Just saw a few hits on google re CGNAT and Synology.. In the meantime before being able to go to where the router is to factory reset.. The NAS can be ping'd locally from the Laptop on the same LAN. Tried disabling Fw etc on the NAS. Accounted for all devices on the local LAN so there is no other router on the LAN side. It appears that the ability to back up the config on the Archer has been taken away (greyed out). But anyway guess I will have to make time to go to my friends and factory reset his router. I am pretty confident that the fault does not lie with the NAS. But if it urns out so I am prepared to eat humble pie. Maybe the TPG Client should of been advised to do a fatory reset when the service moved to his new address and guided through it instead of being told to bring across his router from his old address and to just plug in and power it on.. ... View more

Could this NBN service be using CGNAT? And if so could this be possibly creating an issue? ... View more

Synology has a DDNS service that is configured with a Hostname and IP address for the external ip add. I will look at factory resetting the Archer. Not sure when I can go to the site if the owner cannot do these things. I can connect to the NAS using its quickconnect id via http as I can still do but this method does not allow me to see the local LAN as the Openvpn Connect does. I appeciate that you have helped out here..would be nice if we got some input from TPG support.. :) ... View more

There is not a problem with the LAN or NAS with the Archer connected except that Openvpn will not work. As far as the NAS is concerned it is detecting a second  "router" could be a modem of some sort  and if there is such equipment upstream from the archer it is expecting it to be in brided mode or possibly have the Port Forwarding statement configured into it.. which Im guessing is not probably possible... this is my hypothesis anyway for what its worth. Like I said earlier..I have 3 other Synology NAS's at different locations using different Telco NBN services..and TPG is the only one that we cannot get to work using  Openvpn Connect to remotely attach.. All other functions are working as stated earlier with the router and NAS. ... View more

Ok..Thanks..while I do appreciate the help..I thought I have explained the issue reasonbly simply..The actual phone support was not good and hence I am trying this avenue to see who I should can contact to make progress on this..the phone 1st and 2nd level support were inadequate I do not think that they even understood some of the terminology (in my opinion)..so if you get nowhere using the phone support then we thought we'd try here before maybe making other arrangements. Have been trying to get this back operational for almost 2 months..so sorry if we are getting a bit frustrated. ... View more

The Openvpn is an app in the Synology NAS. Latest version. There is NO second router mentioned with the Archer disconnected. No router mentioned at all. The interface: pppoe_ptm_2_0_d  statement was probably a typo... I think it give you a choice of 2. It is as per the attachment I added. The phone is used for incomming calls only. This Openvpn is used to connect with the NAS. On the LAN is a TV connected via wifi also (forgot about this) which works fine for streaming.. Netflix etc. This Openvpn setup worked for 3 or 4 years at the old house with TPG. The only thing that has changed is the service at the new premises from HFC to FFTB. All the hardware within the Appartment LAN is the same with the exception adding interface: pppoe_ptm_2_0_d  instead of the ewan_pppoe statement. What does the DSL connection in the Appartment connect to at your end in the buildings comms cabinet? Feel we are going around in circles here.. The replyers..are you just other community users or from TPG support? ... View more

Thanks David... have powered off disconnected and powered a few times including today - no change. We only changed to ptm because you suggested.. so should it be ptm or ewan because either way makes no difference to the Openvpn issue. The Client has a TPG home phone. The NAS has a Static IP Address. I can connect to the NAS using Synology's quickconnect option (an alternative to Openvpn but not as secure) in the past an currently. As far as log info is concerned there is just the Openvpn Connect log which I could provide but because it has some ip addresses that I don want to advertise here in this forum..not a good idea. Like I said before the internet performance is as expected. What no one has explained is how is your TPG service delivered in the case of multiple Townhouse / Appartment environment. All that we see in the appartment is an RJ45 socket that is connected to the DSL port on the Archer VR1600V router.. We have no access to wherever this RJ45 socket connects to within the complex. Like Ive said many times the router and NAS are the same harware wise and configuration wise with the exception of the ewan to ptm change you suggested. Basically to me it looks like Port Forwarding will not come active because of this "other router" somewhere withing the TPG setup on the site in the Comms Room of the Townhouse Complex that according to the Townhouse supervisor is controlled by the various Telco's that occupants of the various appartments may use. What is the difference between the way TPG delivered the service to this Client at his old house to how it is now (besides it was HFC and now I believe it is FTTH). On the local LAN are: The Archer Router Synology NAS hard wired via Cat 6 RJ45 A Laptop connected by Wifi Two mobile phones connected via wifi A printer connected via wifi Pretty simple and there is no second router any on the local LAN. Surely this is a pretty straight forward concept..?   ... View more

Thanks Kate. He has his own plan with TPG. His Internet etc works at his new place but so far have not been able to get Openvpn to work like it did at his old address (which was only a few kilometers away ). His old house was a standalone house using HFC. His new house is part of a townhouse complex. He has tried a few times talking with your support but has so far not made any progress. I can manage 4 synology routers (as just a friend helping out) using Openvpn with either Telstra or Optus and until this client moved to his new address and had his TPG address transferred had no problems with TPG at his old premises. It is just that Client needs me to talk  about this issue on his behalf. He tried to organise a conf call with support and me included to no avail. Just fyi... when I say Client I mean TPG's Client.. Can give you the Client info but not in this forum.. just advise the best way of doing this.. ... View more

Checked the Interface name: It was set to:  ewan_pppoe (as it was at the old house) Changed it to:  pppoe_ptm_o_d  (as suggested) This has made no difference as far as Openvpn is concerned. I still think that the message regarding two routers that can be seen and that one of these should be possibly in bridged mode is or maybe the issue. Trouble is that we do not have any control of the possible second router instance as we can only administer the Archer VR1600V that is in the appartment. Is there anyway of talking with someone in support that is across Port Forwarding with the NBN in an appartment complex type environment? Any other ideas would be appreciated. ... View more

Thanks David,                  Appreciate your response.                  Will look into the interface setting when I can get to the modem. You are right the interface would not of been changed from the old location as the advice from TPG to their Client was that is was a simple matter of moving the router from the old place to the new place and plugging it in..                 The two routers msg is reported by the Synology NAS. (this error not reported at the other house or on 3 other NAS's I know of at other locations). Msg from NAS is as follows: "NAS Router Configuration function uses the UPnP protocol to set port-forwarding rules for the router within the same subnet. If you have two routers connected in series, the UPnP message can only reach the child router. This makes the parent router unable to apply the port-forwarding rules."   So I was thinking given that this new house is an appartment within say 30 appartments could it be that there is some sort of other router before the Archer VR1600 somewhere in a comms Room withing the complex? The other house (that was working ) used HFC to the NBN. Thanks again :) ... View more