New subscriber to TPG (15 days) Internet Down Trouble shooted by Restarting both Modem (Internet Light is red) and NTU (D1 light is Amber, Power and Optiocal Green and stable  ) Took 30+ minutes to reach some one over the phone . Tried Customer Service through Phone , executive says can't verify my account even through providing my 7 digit account number, registered phone number, DOB and other details . Can hear Chicken /** making sound at the background at Customer Service Representatives end. . Previously called for NBN upgrade 10 days back and had no issues with verificatio  . Asked for another representatives or supervisor , said they are not available after keeping me hold for another 2 minutes and informed no one available . Promised someone will call me back in 30 minutes., waiting patiently. ... View more