TPG Community

zwing · ‎27-03-2019

Will, I’ve had no connection all day and was told I can expect an update within 24-48 hours. When I was sold this service I was told there would be little downtime between switching over because it was integral to my business to always be online. It seems like there is no urgency on TPG’s end to rectify this matter. NBN have referred the issue back to you. Why is this so hard to obtain any sort of responsibility for the lack of service? Can someone get back to me with an update today?

zwing · ‎26-03-2019

Thanks Will. Still no working connection on my end. Will wait to hear from you

zwing · ‎26-03-2019

Hi, The internet has dropped out again and hasn’t come back on for about a half hour. I’ve sent an email and am waiting on a call back to advise status. Once again back to mobile data to keep things going. If you can push this along that would be appreciated. Thanks

zwing · ‎25-03-2019

TPG, I am FUMING. I moved to your NBN100 plan from Telstra last Tuesday and since have experienced more dropouts in service than i had in the last 3 years with Telstra. Now in case that isn't clear, your service has been dropping out at indeterminate times, day or night, more frequently in less than a week than I had issue with Telstra in 3 years. I've done all the usual things to try and resolve this. Wireless and wired devices just drop out for perceivably no reason. I operate a business from home and need to resort to mobile data to keep things running. This is an absolute joke. I am thanking my lucky stars that I chose a no-lock-in contract because if this isn't resolved I will be taking my business elsewhere. TPG - please contact me ASAP. Michael

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About zwing

Re: Frequent Dropouts on NBN - SEQ

Re: Frequent Dropouts on NBN - SEQ

Re: Frequent Dropouts on NBN - SEQ

Frequent Dropouts on NBN - SEQ