Hi @25orbell,   Welcome to TPG Community!   We are saddened to know that you'll be cancelling the service, but we respect your decision and appreciate your business with us.   We'd like to arrange an account specialist to contact you and address this matter.   We have located an account using your community details, but we'd like to make sure that we got the right one.   Can you PM us your TPG customer ID, username and address?   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community   ... View more