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stevecharles · ‎09-07-2019

Many of the unwanted calls I get are from overseas, usually an Indian call centre, so the Do Not Call Register is no use for blocking such calls. Every week I get two or three scam calls about the NBN cutting off my account. I think these calls come from within Australia. How do we block these?

stevecharles · ‎15-02-2018

Being in a rural location, wirless NBN is my only options, but I am finding the speeds poor. Today, for example, I get a download speed of 5.48Mb/s and 4.34 Mb/s upload. Speeds vary a lot and my highest download speed has been 15Mb/s. Is anyone else experiencing similar issues with wireless. I am in direct line of site to the wireless tower.

stevecharles · ‎21-12-2017

Being in a rural area, I recently switched to wireless NBN with TPG only to discover that the speeds are only slightly higher than with my old DSL. I asked if I could upgrade to the "super fast" speed but this is not available on wireless. My typical download speeds are around 15Mb/s but my upload speeds are higher at around 4Mb/s. Fibre is not an option at this location, so we will be stuck with mediocre speeds forever. On the other hand, the phone package deal is excellent.

stevecharles · ‎21-11-2017

My home phone does not ring when I get an incoming call from the Telstra network. I am on NBN wireless. Calls from other networks seem OK. My mobile is on the Telstra network and I cannot call home. To get by, I have an old phone plugged into the old copper wires and when that rings I can answer it, but I cannot answer the incoming call on the phone connected to the TPG NBN, it does not connect. Does anyone else have a similar issue?

stevecharles · ‎19-11-2017

You will find your network key on the bottom of the modem. Look for a string of 8 numbers - sometimes referred to as a password. You can also get the network key by logging into your modem putting 192.168.1.1 into your browser and logging in using user name "admin" and password "admin" then click on advanced then go to the wirless section where you will find it listed.

stevecharles · ‎19-11-2017

Make sure your computer is not trying to connect via wireless and ethernet cable. I had a similar problem which was solved by just unplugging the ethernet cable.

stevecharles · ‎19-11-2017

I had a similar problem. My computer was connected to the modem via ethernet cable, but my wirless was on too, and the computer was trying to connect via the two methods resulting in frequent dropouts. The problem was solved by simply unplugging the ethernet cable and using just wireless.

stevecharles · ‎19-11-2017

If the slow speed is caused by degraded copper wires and/or the distance to the exchange, then changing ISP will make no difference. You might be better off considering changing to wireless or satellite.

stevecharles · ‎18-11-2017

I have had NBN for 2 days now and all is well except for the phone. It does not ring on incoming call from mobiles. My mobile uses the Telstra network, so I can't call home. I understand that TPG knows about this issue. I called customer support and they called me and it ringed, but when I call, it does not.

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About stevecharles

Re: How can I block incoming calls from telemarketers?

NBN wirless speed

Re: TPG NBN refunds

Phone problem

Re: Network Key

Re: Constant dropouts on FTTB

Re: Fixed Wireless Dropouts

Re: Slow internet

Re: Phone line redirects to message serverice