Hi @allencrandall   Welcome to the Community!   With a distance of 1km from the exchange, your speed should be higher than what you're currently getting.   To check what's affecting your speed, I located your records using your community details as reference. From what I gathered, on top of the speed issue, I can see that your connection is also intermittent.   We've detected a possible line fault that needs to be raised to Telstra. I have escalated this issue to our Engineering Team for assistance. You will be provided an update regarding the case through SMS or phone call using the mobile number we have on file. If you wish to provide a different contact number, please send me a PM. Follow this link for your reference on how to use the PM function.   If you have other concerns, just leave a message.   Regards,   ... View more