Dear whom it may concern, So about a week ago, I have returned my modem via Post office with the prepared label attached to a post office bag. I think it was done successfully as I have received a confirmation email from the POST office saying that the parcel has been successfully returned to TPG. I have never heard anything about the modem from TPG, but since I have returned the modem, I have received two reminder emails from TPG saying that I have to return the modem (was mentioned to ignore the email if I have returned my modem recently). First email I was ok to ignore because it was only after a few days after my return, but because I have received a second reminder saying I have to return by like 18th of June to aviod the nonreturning fee, I am concerned whether the modem actually has been returned successfully. Can you help with this matter and confirm whether the return was completed? ... View more

Hi, so my 5G Home Broadband has been disconnected as of 16th of May, and so I am needing to return the modem back to you guys. However, I have not received anything about on what to do from here to return the modem. So could I get some instructions on how do successfully return the modem? Thanks ... View more