Aubrey. I sent you a private message yesterday, which you have ignored for over 24 hours. Why ask me to private message you when you will not reply? Must I really communicate everything in a public forum, in order to receive a reply?   In my private message, I told you that TPG has cancelled my service yesterday after your post, but HAS NOT REFUNDED OR CREDITED ME ANYTHING. I spoke to a TPG staff before who said I should get notification of a refund or credit, before any money is returned to me, and I got no such notification yesterday or today. Why is TPG cancelling my service without any refund or credit, like I asked for?   You said you were "keen to help with that refund", how about you do what you say. If I am ignored again and do not get any communication about my refund within 24 hours from now, I will be complaining to the TIO. I cannot believe TPG is so bad. ... View more

I suggest TPG do the refund now, why avoid doing it when I will complain to TIO and cost TPG more money if they do not refund as promised. ... View more