Hi, I received an email 1/3/24 advising price increase & offering free upgrade to nbn100 for 12mnths. I opted in as per the email link the next day. We have had 2 billing cycles & it is now the last day of May(upgrade period was mid April to end of May) - still no upgrade. Spoke to customer service last week who couldn’t give me any information & said “be patient”. If you are not going to deliver what was promised maybe it is time to change providers. ... View more