It's been 5 days of my International roaming not working! Staying overseas indefinitely, roaming is crucial. TPG support been a joke, had few messages from them asking to perform all the steps everyone knows about- restart, reset network, choose manually network. Nothing worked, tested on few phones including 1 brand new phone. Got back to them asking to raise query with Vodafone, no response. 2 days later tried to follow up, and got exactly same email as in the beginning asking to perform those steps that have already been done multiple times! What a joke! Going straight to TIO, this is clear fraud, they lure you in to stay with them promising service, the don't provide the service and don't refund! Not to mention that I am at a disadvantage now, can't do some online banking as OTP comes as SMS. My stay is indefinite so unsure when I can switch to another provider and can only try to cancel TPG losing my number! I did request pre-paid balance refund and switch to the cheapest plan possible just to keep my sim card active for the time being till I figure out how to go to a normal provider. No response received from TPG of course, so looks like Telecommunications industry ombudsman complaint process is the only way to go. ... View more

Hi all, Been struggling with TPG International roaming. Turned it on upon leaving Australia, it was working fine in Thailand while I was in transit. However upon arriving to the destination country (Russia) no sms message was received confirming roaming is on. Calls/sms are not working. No way I can call TPG as well for that reason. I can't log in TPG account as there is verification code to be sent to mobile (sms not working). I did restart the phone few times- no luck. Extremely frustrating as before making the decision to stay with TPG I did call them few times confirming that they do provide roaming in Russia (zone 3). Had I known thats not true, I would have switched to another provider. Roaming mainly needed for banking which is adding to the frustration. I wonder if there is any work around (except for switch the phone on/off that has been done already). ... View more