Hello, I requested for a plan for speed upgrade from 50 to 100mbps and received an email saying that the upgrade was completed yesterday 7/6/24. I have yet to see any speed improvement. I've tried turning the nbn modem off for 10 seconds and then back on again with no effect. My connection is HFC. I have a Huawei HG659 router connected to the nbn box. Thanks.   ... View more

Hello, I've been a long term TPG customer and all this time my connection to the NBN is through the provided Huawei HG659 modem. This in turn is connected via Ethernet to a Netgear RBR50. I thought it might be less messy if I could connect the RBR50 directly to the NBN box and bypassing one layer of hardware. This is where I'm confused. Firstly, can it be done? If so how do I configure the Netgear? When I need to enter a user id & password where can I find this info?  To add to my confusion, I have a TPG account ID which I use to login to check my account status using the app on my iPhone. Are they the same ID & password that in enter into my modem configuration? This is where I'm even more confused as I have changed my password on many occasions for security reasons and have never had to change it on the Huawei modem. So I concluded that we're referring to 2 different IDs and passwords. Am I correct? Thanks in advance.   ... View more