Hi, We have plugged in the modem and followed the steps from your website. https://support.tpg.com.au/how-set-telstra-smart-modem-gen2-nbn-fttbn (this is our modem and our NBN connection). We have followed the steps however our online light is not working or on. Can you please assist us in getting this resolved? (Photo attached of current modem) Thank you for your assistance. Regards Brooke Arthurson ... View more